Product Expert at Support Team

Kfar Netter

About The Position

 The Product Expert at Autotalks’ Support Team is the primary contact for customers for pre-sale and post-sale technical support on all aspects of Autotalks’ offering.

Responsibilities:

  • Provide technical support to customers (remotely and on-site)
  • Supporting pre-sale activities by training and introducing Autotalks offering (remotely and on-site
  • Owning issues reported by customer until resolution
  • Hands-on troubleshooting of SW and System issues in the lab
  • Preparing failure analysis reports and clearly communicating them to the customers
  • Represent customer needs in the organization by impacting new feature definition, schedule and priority of bug resolution
  • Drive cross-company activities such as complex issue investigations and customer design reviews
  • Support pre-sale activities by technical workshops at customer site
  • Report to Customer Support Team Leader

Requirements

Requirements:

  • Bachelor’s Degree in Computer Science / Electrical Engineering
  • >3 years developer experience in C/C++, preferably embedded
  • Hands on experience investigating complicated SW/HW/System issues
  • >3 years experience as FAE/Customer Support, preferably in wireless/semiconductor/automotive industries
  • Willingness to travel abroad (US, EU, APAC)
  • Strong interpersonal skills
  • Strong communication skills, oral and written, fluent English
  • Experience in HW design and troubleshooting is an advantage
  • Experience in Automotive industry is an advantage
  • Experience working with customers in APAC (Japan, Korea, China) is an advantage

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