Technical Account Manager (Germany-based)

Munich, Germany

About The Position

Autotalks is a fabless semiconductor company and a world leader in V2X chipset solutions. The company product is a complete System On a Chip (SOC) solution, integrating modem, security subsystems, embedded software and more in a single device, allowing a one stop shop of V2X functionality. Autotalks is the only company that provides a global automotive V2X solution supporting both C-V2X (PC5) and DSRC technologies in a state-of-the-art V2X device. Autotalks chipsets are used by top leading OEMs and Tier1s, and were awarded series production projects, enabling V2X to become a mass-market technology in the near term and make driving safer and more efficient.

Web: https://www.auto-talks.com/

Video: https://youtu.be/_PJR0ZZjxGY

The Technical Account Manager will be the main technical point of contact for customers in Germany and you will work tightly with Autotalks’ business and technical teams. 

Responsibilities 

  • Be the customer’s trusted advisor to achieving key technical millstones
  • Support customers on-site and remotely
  • Serve as a first line of technical support, including hands-on troubleshooting of SW and System issues
  • Work with the Customer Support team in HQ on complex issues, which cannot be resolved locally
  • Prepare failure analysis reports and clearly communicate them to the customer 
  • Facilitate technical communication between the customer and HQ, and turn-around customer requests in a professional and timely manner
  • Represent customer needs in the organization by impacting new feature definition, schedule and priority of bug resolution
  • Support pre-sale activities by training and introducing Autotalks offering
  • Provide technical training to customers and partners
  • Support trade shows, demos and technical society meetings as necessary
  • Report to Autotalks Director of Business Development in EU

Requirements

Requirements

  • B.Sc. in Computer Science or Electrical Engineering 
  • At least 3 years developer experience with embedded C/C++
  • Fluent German and English (oral and written)
  • Great interpersonal skills
  • Natural problem-solver
  • Proactive and business oriented 
  • A German resident 
  • Willingness to travel in Germany and EU – about 1/3 of the time

Advantage

  • Experience as Pre-sales/FAE/Customer Support/systems engineering, preferably in wireless/semiconductor/automotive industries
  • Experience with embedded systems and embedded OS (Linux and RTOS, such as ThreadX
  • Knowledge and experience with V2X
  • Experience in HW design and troubleshooting 

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